Refund Policy

Free Trials

Where a free trial is offered for a GQuant product, no payment is required to start. No charge will be applied during or at the end of the trial period — payment is always an active choice. If you have any questions about whether a specific product includes a trial, contact us before purchasing.

• —You will not be charged at any point during a free trial.
• —If the trial period ends without you selecting a plan, access is simply restricted — you are never charged automatically.
• —Trials are non-transferable and limited to one per account per product.

Recurring Subscriptions

Subscription products (e.g. monthly plans for the TV Signal Forwarder or any future subscription-based tool) are billed on a recurring cycle from the date of the first successful payment.

• —You may cancel your subscription at any time. Future billing will stop immediately upon confirmed cancellation.
• —No prorated refunds are issued for the remaining days of a current billing period. Access continues until the end of the paid cycle.
• —Refund requests for subscription charges may be considered within 7 days of the billing date in cases of documented technical failure on GQuant's part. Contact gquantlive@gmail.com with your order details.
• —Refund requests submitted after 7 days of the billing date will not be considered unless exceptional circumstances apply.

One-Time & Lifetime Purchases

This covers any product sold as a single payment with no recurring fees — including lifetime extension licences, Expert Advisors (EAs), bots, and any future GQuant products sold outright.

• —One-time purchases are eligible for a full refund within 7 days of purchase, provided the product has not been substantially used, downloaded for deployment, or the free trial period (where applicable) was already consumed prior to purchase.
• —After 7 days, all one-time and lifetime purchases are final and non-refundable.
• —Exceptions may be made at GQuant's sole discretion for documented service outages lasting more than 72 consecutive hours that render the product completely unusable.

Slot-Limited Products

Certain products — such as prop firm EAs or exclusive bots with a limited number of available slots — are sold under stricter conditions due to their limited availability and the operational cost of reserving a slot for each buyer.

• —Slot-limited purchases are eligible for a refund within 48 hours of purchase only, provided the product has not been delivered or configured.
• —Once a slot has been allocated and the product delivered (e.g. EA file sent, bot configured), the purchase is non-refundable.
• —The number of slots available is displayed on the product listing and may change without prior notice.

Custom & Bespoke Services

Custom trading system development, bot builds, and automation projects are quoted and agreed upon individually before any payment is collected.

• —Deposits or upfront payments for custom work are non-refundable once development has commenced.
• —Final payments are due upon delivery of the agreed scope. Disputes must be raised within 5 business days of delivery.
• —Refund eligibility for custom work is governed by the specific terms agreed upon in writing before the project begins, and not by this general policy.

How to Request a Refund

To request a refund for any GQuant product, contact us at:

Please include the following in your email:

• 01Your registered email address
• 02The product name and date of purchase
• 03Your Paystack transaction reference or payment receipt
• 04A clear description of the reason for your request

Processing Time

Approved refunds are processed through Paystack and typically reflected within 5–10 business days, depending on your payment method and bank. GQuant is not liable for delays caused by third-party payment processors or financial institutions.

Chargebacks & Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer — most issues can be resolved quickly. Unauthorized chargebacks may result in the suspension of your account and access to all GQuant products. We will provide full transaction records and correspondence to your payment provider in the event of a dispute.

Changes to This Policy

GQuant reserves the right to update this Refund Policy at any time. Material changes will be posted on this page with an updated date. Continued use of any GQuant product after changes are posted constitutes acceptance of the revised policy. For archived versions or specific questions, contact us directly.

Common Questions